Updated Articles

  1. What if I want to improve the outcome of my passive fitness assessment?

    The standard process will be for clients to perform the voluntary reassessment screening, which includes an active fitness assessment. If the outcome of the voluntary screening provides improved results, the results will be updated. This functionali...
  2. If something changes on my discount factors must I inform Myriad, and will it affect my discount?

    Clients do not need to inform Myriad of such when it happens. Clients will get an opportunity to do so during the compulsory or voluntary reassessment following the change. Myriad will always use the set of results that provides the highest discount...
  3. Where can I view all discounts that apply to my policy?

    The discount will be shown on the smartphone used for the digital screening and indicated on the LifeReturns® offer that comes with the quote. Once the policy is in force, clients can view the discount(s) on their Momentum App or by logging on to th...
  4. Why do clients rated as poor, or fair get zero percent fitness discount?

    LifeReturns® is a risk selection model, as such, it provides deeper discount levels for clients who are less of an insurance risk. Clients rated as poor, or fair do not present a below average claim risk when considering their fitness only.
  5. What discounts do I earn for BMI, blood pressure and medical aid membership?

    The discounts that can be earned based on clients BMI, blood pressure reading, and medical aid membership are as follows: Body Mass Index (BMI) BMI description BMI only discount percentage BMI, blood pressure and medical aid combinatio...
  6. How is my blood pressure and medical aid membership used to determine premium discounts?

    Both these requirements must be met to qualify for an additional 50% of the discount earned for BMI. If either of these two criteria are not met, no additional BMI LifeReturns® discount will be allocated. Blood pressure Client blood pressure (syst...
  7. I get an error message asking for a voucher code.

    Delete any Kimi app that may have been downloaded before. Clients can only screen through a link sent by Myriad.
  8. The liveness check shows as "not recognised"

    Check that there is no light source behind clients, no glare on their face, and no direct sunlight on their face. There should be no changes in lighting during the liveliness check. If the issue is on the verification step, then close the screen an...
  9. Can my adviser use their own cellphone to do my screening?

    The initial screening can be done with the assistance of the financial advisers using their mobile device or clients can send the link to the adviser to do the screening on their own mobile device.
  10. Does the screening app validate my BMI?

    No, not currently, but this  is the technology that Myriad is exploring. Momentum will validate clients' BMI, as calculated from the digital screening, with a Fastlane medical practitioner. If the medical practitioner’s BMI validation differs fro...