Updated Articles

  1. How does the regular debit order discount work?

    We will reward clients upfront with a monthly discount of 5% on their premium if they pay their premiums regularly via a debit order and perform a digital LifeReturns® screening. When clients take out a Myriad policy and perform a digital LifeReturn...
  2. What discounts do I earn for physical fitness?

    We will allocate a LifeReturns® discount percentage based on the fitness level achieved. Level 3 or higher is required to qualify for a LifeReturns® physical fitness discount as shown in the below table: Physical fitness level Description ...
  3. How is physical fitness used to determine premium discounts?

    Fitness level will be determined through the digital screening process. The digital screening’s aim is to measure cardiovascular fitness, and the exact nature of the test differs depending on whether it is the initial screening, or whether it is ...
  4. Do I have to belong to Momentum’s medical aid to get my discount?

    Any registered medical aid is acceptable. However, this excludes medical insurance products, e.g., hospital cash plans and gap cover.
  5. Why is it compulsory to complete the annual reassessment screening?

    The results from the discount factors we screen for change more frequently compared to factors like gender, age, occupation, etc which we use to determine the contractual premium, and thus must be checked regularly. This also allows clients to enjoy...
  6. When will I not lose my regular debit order discount if a debit order payment is missed?

    Clients will not lose the discount if there is a valid and acceptable reason by Momentum for missing the debit order, e.g., if it was their bank’s error or Momentum’s error. If clients forget to mention a change in debit order account, they will not...
  7. How do you verify that the correct person is doing the screening?

    We use the home affairs data to validate that it is the correct insured life who is doing the screening. This will  happen automatically in the background for most clients, while others may be requested to scan their Green  barcoded ID book, ID...
  8. What happens if my policy is submitted to new business and I have not completed my screening?

    Scenario #1 If clients screen and receive a discount before underwriting   accepts the policy, their first premium will be the discounted premium. Scenario #2 If clients screen and receive a discount after underwriting has accepted the ca...
  9. Why is my identity checked and verified when you have a FICA check as part of the application process?

    The purpose of the identity check and verification during screening is not to check client FICA details, it is for Myriad to make sure that the correct individual is doing the screening. This includes liveness checks throughout the entire screening ...
  10. Is it possible to opt-out of the active fitness assessment?

    Yes, a client can select not to complete the active fitness assessment component. Although skipping the fitness assessment will impact the associated fitness discount, the impact will be limited by the protection offered by the LifeReturns® Reassess...