Refine
What is LifeReturns®?
The factors determining my discount
The initial screening process
Reassessment process
FastTrack
Hello Doctor
Table of Contents
Table of Contents
Refine
What is LifeReturns®?
The factors determining my discount
The initial screening process
Reassessment process
FastTrack
Hello Doctor
Refine
What is LifeReturns®?
The factors determining my discount
The initial screening process
Reassessment process
FastTrack
Hello Doctor
Refine
What is LifeReturns®?
The factors determining my discount
The initial screening process
Reassessment process
FastTrack
Hello Doctor
Home
Glossary
What is LifeReturns®?
What is LifeReturns® - in a nutshell?
How to do a LifeReturns® screening
How to prepare for the screening
How do I opt out of LifeReturns®?
How an app can give a discount of up to 35%
How much does it cost to participate in LifeReturns®?
Where can I find more information about LifeReturns®?
How to do a LifeReturns® screening - easy guide
The factors determining my discount
What factors do you use to determine the discounts?
How often is Myriad planning to change the discount factors?
When will my discount get updated?
Where can I view the discount that I qualify for?
How long is my discount valid for?
Where can I view all discounts that apply to my policy?
What could cause my discount to reduce?
What is the maximum discount that can be lost in a single year?
How do I inform Myriad of improved discount factor results?
Do the discount factors make provision for older ages?
If something changes on my discount factors must I inform Myriad, and will it affect my discount?
If one of my rating factors improve, what would cause my discount not to increase?
Must I be vaccinated against Covid 19 to participate in LifeReturns®?
I am pregnant. What weight do you use for the BMI calculation?
How is the discount calculated for my Last Survivor Death Benefit?
How is the discount for my Funeral Benefit calculated?
Do all clients on a single policy qualify for discounts?
What discounts do I earn for BMI, blood pressure and medical aid membership?
How is BMI used to determine my premium discount?
Why do you use BMI instead of Body Fat Percentage?
Does the screening app validate my BMI?
How is my blood pressure and medical aid membership used to determine premium discounts?
Do I have to belong to Momentum’s medical aid to get my discount?
How is physical fitness used to determine premium discounts?
What discounts do I earn for physical fitness?
What if I want to improve the outcome of my passive fitness assessment?
Is it possible to opt-out of the active fitness assessment?
Why do clients rated as poor, or fair get zero percent fitness discount?
Is it safe to do the fitness assessment without medical support?
How does the regular debit order discount work?
Can I lose the regular debit order discount?
When a regular debit order discount is lost, does this apply to all my policies?
When will I not lose my regular debit order discount if a debit order payment is missed?
The initial screening process
What does the screening app assess?
How do I start the screening process?
How long does a screening take to complete?
Are the screening results reliable?
How do I get the voluntary digital screening link?
How to get the best results from the screening
How will my screening results be used?
Where can I view my screening results?
How much will a screening session cost me?
Who can I contact if I need help while screening?
Who can do a LifeReturns® screening?
How many free screenings am I allowed in a year?
In which countries is screening available?
How long are my screening results valid for before I take a Myriad policy?
What happens if my policy is submitted to new business and I have not completed my screening?
Which smartphones are supported?
If my smartphone does not support the screening app, how will I screen?
Can my adviser use their own cellphone to do my screening?
What technology is used to take these measurements?
The liveness check shows as "not recognised"
I get an error message asking for a voucher code.
What if the screening doesn't work because of poor connectivity or lighting?
If I felt tense during the screening and my blood pressure readings are unnaturally high, can I redo the screening?
Can the screening app tell if I am hypertensive or just experiencing a surge in readings?
What should I do if the screening results are concerning?
If I do a voluntary screening soon after my initial screening, and the fitness result is worse, will the worst result be applied?
How is my stress level determined by the screening?
Can I do the screening on my laptop or request a nurse to do it?
Will Myriad accept results from any health screening app?
What if the results from a health screening app differ from the screening results?
Who is SAHPRA?
How do you verify that the correct person is doing the screening?
Is the verification done with Home Affairs?
Why is my identity checked and verified when you have a FICA check as part of the application process?
How can I be sure my information POPIA protected?
Will my ID still reflect on my advisers cellphone after the screening?
Reassessment process
What is the difference between the initial screening and the reassessment?
What is a reassessment period and when is it?
When will the first reassessment period be?
How does the LifeReturns® Reassessment Protector work?
Why is it compulsory to complete the annual reassessment screening?
What are the advantages of completing the compulsory annual reassessment screening?
Must I complete the reassessment screening to keep my regular debit order discount?
Can I complete the reassessment screening before my policy is issued?
Will you inform me that I am due for an annual compulsory reassessment screening?
Can everyone do an active fitness assessment as part of their reassessment screening?
Will pregnancy affect the LifeReturns reassessment process?
What should I do if I've been allocated an estimated fitness level?
What will happen to my LifeReturns® discount in January 2025?
How does the LifeReturns® reassessment work?
Is it compulsory for me to do the Fitness assessment?
How will I know how to do the LifeReturns fitness assessment?
What is the height requirement for the step used in the stepping test for LifeReturns?
Why does my phone go into “sleep mode” while I am performing the step test?
The QR code does not work for the reassessment. I get an error message “The URL is not successful”.
Are all smartphones supported for the reassessment?
LifeReturns® reassessment screening guide
How the medication question answers can affect my ability to proceed with fitness assessment
FastTrack
What is FastTrack underwriting?
When will the FastTrack process be applicable?
What are the criteria to qualify for FastTrack?
When will I know if my application will be issued via FastTrack?
Hello Doctor
What you need to know about Hello Doctor
Hello Doctor for LifeReturns screenings
Who is Hello Doctor?
At what point will Hello Doctor contact me?
At what point am I informed about the Hello Doctor service?
How and when will Hello Doctor contact me?
What happens after Hello Doctor has contacted me?
How would the interaction with Hello Doctor impact my discount?
Home
The initial screening process
Is the verification done with Home Affairs?
Last Modified on 20/04/2023 8:04 am CAT
Yes, clients' identities are verified with Home Affairs.