Popular Articles

  1. How long are my screening results valid for before I take a Myriad policy?

    Last Updated: 17/04/2023 in The initial screening process
    The results are valid for three months or until the end of December after screening if it was not applied to any policy. If the results have been applied to any policy, the results will be valid until the end of the next compulsory reassessment peri...

  2. When will I know if my application will be issued via FastTrack?

    Last Updated: 05/03/2024 in FastTrack
    If all validations were successful, the adviser will be notified directly after the application submission stage that the policy has been accepted at standard rates via the FastTrack process. If any of the validations fail, standard underwriting pro...

  3. What happens if my policy is submitted to new business and I have not completed my screening?

    Last Updated: 17/04/2023 in The initial screening process
    Scenario #1 If clients screen and receive a discount before underwriting   accepts the policy, their first premium will be the discounted premium. Scenario #2 If clients screen and receive a discount after underwriting has accepted the ca...

  4. Hello Doctor for LifeReturns screenings

    Last Updated: 30/08/2023 in Hello Doctor
    Digital health screening combats “the silent killer”. A digital health check-up is a service we offer— free —to all our LifeReturns® clients (and prospective clients).  High blood pressure often doesn’t present with symptoms.  That puts you...

  5. How and when will Hello Doctor contact me?

    Last Updated: 16/08/2023 in Hello Doctor
    Within 24 hours of screening, you’ll receive a WhatsApp message from the doctor, and you can choose to engage further.

  6. What you need to know about Hello Doctor

    Last Updated: 30/08/2023 in Hello Doctor

  7. How do I get the voluntary digital screening link?

    Last Updated: 12/04/2023 in The initial screening process
    Clients can request a voluntary screening on Momentum’s client portals, such as   momentum.co.za . The first  voluntary reassessment screening will be free if performed before the first compulsory reassessment date, but  additional volunta...

  8. The liveness check shows as "not recognised"

    Last Updated: 17/04/2023 in The initial screening process
    Check that there is no light source behind clients, no glare on their face, and no direct sunlight on their face. There should be no changes in lighting during the liveliness check. If the issue is on the verification step, then close the screen an...

  9. Can I lose the regular debit order discount?

    Last Updated: 14/04/2023 in The factors determining my discount
    If clients miss the premium on the policy (i.e., miss a debit order payment), the regular debit order discount will fall away. We will cancel the discount from the first day of the month following the date we received the unpaid debit order notifica...

  10. When a regular debit order discount is lost, does this apply to all my policies?

    Last Updated: 14/04/2023 in The factors determining my discount
    No, it applies to the policy where a debit order was missed. For example, if clients take out a new policy, we will apply the 5% regular debit order discount to the new policy until we receive the first unpaid premium notification from the bank for ...
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