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No, it applies to the policy where a debit order was missed. For example, if clients take out a new policy, we will apply the 5% regular debit order discount to the new policy until we receive the first unpaid premium notification from the bank for ...
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Clients will not lose the discount if there is a valid and acceptable reason by Momentum for missing the debit order, e.g., if it was their bank’s error or Momentum’s error. If clients forget to mention a change in debit order account, they will not...
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Last Updated: 17/04/2023
in Reassessment process Clients will receive multiple reminders to encourage them to complete their compulsory reassessment. Their initial notification appears in their LifeReturns® quotation. An explanation of what reassessments are and when they are due is included...
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Last Updated: 05/03/2024
in FastTrack The table below indicates which factors are considered for FastTrack. Factor FastTrack is applicable when*: Validation stage Age, BMI, and health questions Clients are 50 years old (age next birthday), or younger. Client's BMI is bet...
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Last Updated: 16/08/2023
in Hello Doctor During the screening process, all potentially harmful results will alert Hello Doctor and you’ll get an in-app notification (a pop-up) to let you know that a doctor will contact you. The Hello Doctor service will be triggered by a combination of f...
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Last Updated: 30/08/2023
in Hello Doctor Proudly run by Momentum Health Solutions, Hello Doctor is a telehealth service made available to all our Momentum Metropolitan clients.
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When any of your results are outside the ranges for a healthy individual, clients can expect to be contacted by a medical professional who monitors the results and reaches out to clients whose results raise an immediate health concern. Client...
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Check that there is no light source behind clients, no glare on their face, and no direct sunlight on their face. There should be no changes in lighting during the liveliness check. If the issue is on the verification step, then close the screen an...
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No data will remain on the adviser's phone; the data is stored in the back-end, not on the phone or the app.
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LifeReturns® is a risk selection model, as such, it provides deeper discount levels for clients who are less of an insurance risk. Clients rated as poor, or fair do not present a below average claim risk when considering their fitness only.