Popular Articles

  1. Will you inform me that I am due for an annual compulsory reassessment screening?

    Clients will receive multiple reminders to encourage them to complete their compulsory reassessment.  Their initial notification appears in their LifeReturns® quotation.  An explanation of what reassessments are and when they are due is included...
  2. Who is Hello Doctor?

    Proudly run by Momentum Health Solutions, Hello Doctor is a telehealth service made available to all our Momentum Metropolitan clients.
  3. LifeReturns® reassessment screening guide

    With LifeReturns®, there is a compulsory annual reassessment for insured lives to keep on earning their best possible discounts. The following steps will guide you through the compulsory reassessment process. What you need You’ll need: A smart...
  4. What if the screening doesn't work because of poor connectivity or lighting?

    During screening, the software will determine if conditions are favourable to get results and prompt the user to make necessary adjustments, e.g., move to an area with better lighting. If clients lose connectivity during the screening process, they ...
  5. Who is SAHPRA?

    SAHPRA is an entity of the National Department of Health, created by the South African Government to ensure that the health and well-being of human and animal health are at its core. SAHPRA assumed the roles of both the Medicines Control Council (MC...
  6. Can the screening app tell if I am hypertensive or just experiencing a surge in readings?

    The screening app takes a point-in-time measurement. So, any temporary surge due to high-stress levels or fatigue as an example will cause high blood pressure readings to reflect in the results. It is thus advisable for clients to be calm and relaxe...
  7. What are the advantages of completing the compulsory annual reassessment screening?

    The compulsory annual reassessment screening allows clients regular opportunities to earn the best possible discount that they can qualify for. It also allows insured lives to enjoy a free annual health check-up to better understand and manage their...
  8. At what point am I informed about the Hello Doctor service?

    We mention the Hello Doctor service right up front in the consent section of the app.  If any of your results are worrisome, you’ll get a pop-up message in the app to let you know a doctor will contact you.
  9. What happens after Hello Doctor has contacted me?

    The doctor will help you to make an informed decision on possible next steps, likely referring you to your own GP if required.
  10. How to get the best results from the screening

    Please follow the screening guidelines displayed at the start of the screening for best screening results, for example: clients need to be seated and at rest during the screening client's face needs to be fully exposed there should be no light s...