Popular Articles

  1. What are the advantages of completing the compulsory annual reassessment screening?

    The compulsory annual reassessment screening allows clients regular opportunities to earn the best possible discount that they can qualify for. It also allows insured lives to enjoy a free annual health check-up to better understand and manage their...
  2. Hello Doctor for LifeReturns screenings

    Digital health screening combats “the silent killer”. A digital health check-up is a service we offer— free —to all our LifeReturns® clients (and prospective clients).  High blood pressure often doesn’t present with symptoms.  That puts you...
  3. How and when will Hello Doctor contact me?

    Within 24 hours of screening, you’ll receive a WhatsApp message from the doctor, and you can choose to engage further.
  4. What happens after Hello Doctor has contacted me?

    The doctor will help you to make an informed decision on possible next steps, likely referring you to your own GP if required.
  5. When will the first reassessment period be?

    The first reassessment period will be from 1 January 2025 until the end of March 2025.
  6. What you need to know about Hello Doctor

  7. How does the LifeReturns® reassessment work?

    The reassessment has two parts: a quick digital health assessment, followed by an optional fitness assessment (which involves a step test) that takes only a few minutes.  The digital health assessment can qualify you for a discount of up to 20%, an...
  8. How to get the best results from the screening

    Please follow the screening guidelines displayed at the start of the screening for best screening results, for example: clients need to be seated and at rest during the screening client's face needs to be fully exposed there should be no light s...
  9. What if the screening doesn't work because of poor connectivity or lighting?

    During screening, the software will determine if conditions are favourable to get results and prompt the user to make necessary adjustments, e.g., move to an area with better lighting. If clients lose connectivity during the screening process, they ...
  10. Can the screening app tell if I am hypertensive or just experiencing a surge in readings?

    The screening app takes a point-in-time measurement. So, any temporary surge due to high-stress levels or fatigue as an example will cause high blood pressure readings to reflect in the results. It is thus advisable for clients to be calm and relaxe...