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Last Updated: 17/04/2023
in Reassessment process Yes. Clients will soon have the option to request as many voluntary screenings as they like, at a small fee per screening, on Momentum’s client portals such as momentum.co.za . Until then, they will need to contact their financial adviser and reque...
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Last Updated: 16/08/2023
in Hello Doctor During the screening process, all potentially harmful results will alert Hello Doctor and you’ll get an in-app notification (a pop-up) to let you know that a doctor will contact you. The Hello Doctor service will be triggered by a combination of f...
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Screenings can be performed on any compatible smartphone – the smartphone does not need to be owned by clients. This means clients can use either their adviser’s phone (for initial screening) or a friend/family’s phone to access the screening link. ...
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The screening technology has been thoroughly tested and the results validated against trusted methods. The digital screening has been approved by SAHPRA (South African Health Products Regulatory Authority) as a medical device and meets clinical accu...
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Inclusivity was a core consideration in designing the LifeReturns® model, and therefore we opted for a model that will use smartphones as they are widely accessible and in use. Therefore, we standardised on our proprietary digital screening technolo...
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Every client on LifeReturns® gets a free reassessment screening every calendar year during the reassessment period. Once this has been used clients are more than welcome to do as many screenings as they want. However, this will incur a small fee (de...
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We will use the client's current weight, as validated by our Fastlane practitioner, at the point of screening. Clients will have an opportunity to rescreen at any time.
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LifeReturns® is a risk selection model, as such, it provides deeper discount levels for clients who are less of an insurance risk. Clients rated as poor, or fair do not present a below average claim risk when considering their fitness only.
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Clients will not lose the discount if there is a valid and acceptable reason by Momentum for missing the debit order, e.g., if it was their bank’s error or Momentum’s error. If clients forget to mention a change in debit order account, they will not...
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No, this is not a requirement to take up LifeReturns®.