Popular Articles

  1. How do I inform Myriad of improved discount factor results?

    The only way Myriad can record improved results is through the digital screening process. Clients can provide results by completing the annual compulsory reassessment digital in-app screening or voluntary digital screening (at a fee determined from...
  2. What is a reassessment period and when is it?

    It is a period when all LifeReturns® clients are required to complete their annual compulsory reassessment. If clients do not complete the reassessment before the end of this period, they will lose their discount (the size of discount drop is limite...
  3. When will I know if my application will be issued via FastTrack?

    If all validations were successful, the adviser will be notified directly after the application submission stage that the policy has been accepted at standard rates via the FastTrack process. If any of the validations fail, standard underwriting pro...
  4. If I felt tense during the screening and my blood pressure readings are unnaturally high, can I redo the screening?

    Yes. The standard process will be to perform the voluntary screening, which includes an active fitness assessment. If the outcome of the voluntary screening provides improved results, the results will be updated. This functionality is not currently ...
  5. What technology is used to take these measurements?

    Remote photoplethysmographic imaging (rPPG) is the technology used. rPPG imaging is a camera-based solution enabling stress and heart rate monitoring using regions on the face. LifeReturns® screening measures heart rate and stress level by reconstr...
  6. How much does it cost to participate in LifeReturns®?

    The initial and the annual compulsory reassessment digital screenings are free of charge. We will also provide clients with an additional free voluntary reassessment screening if they feel that they can improve on their initial screening results,...
  7. Can I lose the regular debit order discount?

    If clients miss the premium on the policy (i.e., miss a debit order payment), the regular debit order discount will fall away. We will cancel the discount from the first day of the month following the date we received the unpaid debit order notifica...
  8. Must I be vaccinated against Covid 19 to participate in LifeReturns®?

    No, this is not a requirement to take up LifeReturns®.
  9. If I do a voluntary screening soon after my initial screening, and the fitness result is worse, will the worst result be applied?

    No, we will use the best set of results until the next improved set of results become available. Clients enjoy the results that give them the highest discount until completing the next compulsory reassessment or the end of the next reassessment seas...
  10. Are the screening results reliable?

    The screening technology has been thoroughly tested and the results validated against trusted methods. The digital screening has been approved by SAHPRA (South African Health Products Regulatory Authority) as a medical device and meets clinical accu...