Popular Articles

  1. How long is my discount valid for?

    Irrespective of when in the year your cover starts, your discount will be valid until the end of the reassessment period of the following year, plus one year, unless new information becomes available that invalidates the data on which this LifeRetur...
  2. Why is my identity checked and verified when you have a FICA check as part of the application process?

    The purpose of the identity check and verification during screening is not to check client FICA details, it is for Myriad to make sure that the correct individual is doing the screening. This includes liveness checks throughout the entire screening ...
  3. Can my adviser use their own cellphone to do my screening?

    The initial screening can be done with the assistance of the financial advisers using their mobile device or clients can send the link to the adviser to do the screening on their own mobile device.
  4. How an app can give a discount of up to 35%

    Initial assessment The in-app LifeReturns® screening technology uses a client's smartphone to do a biometric screening of their vitals in a process similar to taking a “selfie” video. As part of the application process, clients will receive an SMS ...
  5. Must I complete the reassessment screening to keep my regular debit order discount?

    No, you activate the regular debit order discount when you complete your first digital screening, and it will remain in place until you miss the regular debit order payment.
  6. FastTrack

  7. If my smartphone does not support the screening app, how will I screen?

    Screenings can be performed on any compatible smartphone – the smartphone does not need to be owned by clients. This means clients can use either their adviser’s phone (for initial screening) or a friend/family’s phone to access the screening link. ...
  8. What is the difference between the initial screening and the reassessment?

    Process wise, the reassessment screening will be accessible from a generic screening link in the reminder  communication that we will send to clients, as well as being available on the website. It will be a web-based  solution, which means client...
  9. Will Myriad accept results from any health screening app?

    No, Myriad will only accept results from our approved digital screening. No other fitness device or app can be used as replacement.
  10. Can I do the screening on my laptop or request a nurse to do it during a nurse visit?

    No, screening can only be completed on a compatible smartphone, not on a laptop or desktop. Nurses will unfortunately not have digital screening functionality available. In terms of LifeReturns® discounts nurses will only validate the insured life’s...