Popular Articles

  1. How do you verify that the correct person is doing the screening?

    Last Updated: 18/04/2023 in The initial screening process
    We use the home affairs data to validate that it is the correct insured life who is doing the screening. This will  happen automatically in the background for most clients, while others may be requested to scan their Green  barcoded ID book, ID...

  2. How an app can give a discount of up to 35%

    Last Updated: 02/05/2023 in What is LifeReturns®?
    Initial assessment The in-app LifeReturns® screening technology uses a client's smartphone to do a biometric screening of their vitals in a process similar to taking a “selfie” video. As part of the application process, clients will receive an SMS ...

  3. What could cause my discount to reduce?

    Last Updated: 17/04/2023 in The factors determining my discount
    The discount could reduce because of the following: After the initial digital screening, it is possible for the discount to reduce following the BMI validation by a nurse, i.e., if the nurse validated BMI is different from the one declared by the ...

  4. Is the verification done with Home Affairs?

    Last Updated: 20/04/2023 in The initial screening process
    Yes, clients' identities are verified with Home Affairs.

  5. Will Myriad accept results from any health screening app?

    Last Updated: 12/04/2023 in The initial screening process
    No, Myriad will only accept results from our approved digital screening. No other fitness device or app can be used as replacement.

  6. How much will a screening session cost me?

    Last Updated: 17/04/2023 in The initial screening process
    The initial screening and subsequent annual compulsory screenings are completely free of charge. Clients will  soon have the option to request as many voluntary screenings as they like, at a small fee per screening, on  momentum.co.za . ...

  7. How will my screening results be used?

    Last Updated: 20/04/2023 in The initial screening process
    The screening results will be used to determine premium discounts and in certain cases to fast track the underwriting process. We will use some of the data to validate certain information with our 3rd party service providers, e.g., ID verification w...

  8. How can I be sure my information POPIA protected?

    Last Updated: 20/04/2023 in The initial screening process
    During the screening and application processes, clients provide consent in terms of how their data is used and stored and as such, we will never share client data with anyone or any entity without their consent.

  9. Can I do the screening on my laptop or request a nurse to do it during a nurse visit?

    Last Updated: 03/05/2023 in The initial screening process
    No, screening can only be completed on a compatible smartphone, not on a laptop or desktop. Nurses will unfortunately not have digital screening functionality available. In terms of LifeReturns® discounts nurses will only validate the insured life’s...

  10. Do the discount factors make provision for older ages?

    Last Updated: 17/04/2023 in The factors determining my discount
    The discount model does not change at older ages, but age is allowed for inherently in the fitness component since the fitness requirement will vary by age. Optimal blood pressure is deemed to be appropriate irrespective of age and medical aid membe...
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