Popular Articles

  1. Where can I find more information about LifeReturns®?

    Last Updated: 26/04/2023 in What is LifeReturns®?
    The relevant information about LifeReturns® can be found on the Momentum App, Momentum Website, momentum.co.za and the latest version of the LifeReturns® Handy Guide, which you'll find here . ...

  2. How can I be sure my information POPIA protected?

    Last Updated: 20/04/2023 in The initial screening process
    During the screening and application processes, clients provide consent in terms of how their data is used and stored and as such, we will never share client data with anyone or any entity without their consent.

  3. Does the screening app validate my BMI?

    Last Updated: 17/04/2023 in The factors determining my discount
    No, not currently, but this  is the technology that Myriad is exploring. Momentum will validate clients' BMI, as calculated from the digital screening, with a Fastlane medical practitioner. If the medical practitioner’s BMI validation differs fro...

  4. Why do you use BMI instead of Body Fat Percentage?

    Last Updated: 13/04/2023 in The factors determining my discount
    BMI has proven to be an important factor driving claims experience for different benefits and it is a simple metric that is easily and objectively measurable.

  5. What if I want to improve the outcome of my passive fitness assessment?

    Last Updated: 17/04/2023 in The factors determining my discount
    The standard process will be for clients to perform the voluntary reassessment screening, which includes an active fitness assessment. If the outcome of the voluntary screening provides improved results, the results will be updated. This functionali...

  6. LifeReturns® reassessment screening guide

    Last Updated: 31/12/2024 in Reassessment process
    With LifeReturns®, there is a compulsory annual reassessment for insured lives to keep on earning their best possible discounts. The following steps will guide you through the compulsory reassessment process. What you need You’ll need: A smart...

  7. I get an error message asking for a voucher code.

    Last Updated: 17/04/2023 in The initial screening process
    Delete any Kimi app that may have been downloaded before. Clients can only screen through a link sent by Myriad.

  8. What factors do you use to determine the discounts?

    Last Updated: 13/04/2023 in The factors determining my discount
    The factors used are: Body Mass Index (BMI) Blood pressure reading Registered medical aid membership Physical fitness level Regular debit order payment

  9. How will my screening results be used?

    Last Updated: 20/04/2023 in The initial screening process
    The screening results will be used to determine premium discounts and in certain cases to fast track the underwriting process. We will use some of the data to validate certain information with our 3rd party service providers, e.g., ID verification w...

  10. Who can I contact if I need help while screening?

    Last Updated: 12/04/2023 in The initial screening process
    During screening a ‘get help’ button is available to assist with all the screening queries through the client’s preferred support channel.
Disclaimer
Momentum is part of Momentum Metropolitan Life Limited, an authorised financial services and registered credit provider. © Momentum Metropolitan Life Limited.