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81. How is my stress level determined by the screening?

    Created On: 12/04/2023 in The initial screening process
    Remote photoplethysmographic imaging (rPPG) is the technology used. rPPG imaging is a camera-based solution enabling stress and heart rate monitoring using regions on the face. LifeReturns® screening measures heart rate and stress level by reconstr...

82. I get an error message asking for a voucher code.

    Created On: 12/04/2023 in The initial screening process
    Delete any Kimi app that may have been downloaded before. Clients can only screen through a link sent by Myriad.

83. Will my ID still reflect on my advisers cellphone after the screening?

    Created On: 12/04/2023 in The initial screening process
    No data will remain on the adviser's phone; the data is stored in the back-end, not on the phone or the app.

84. The liveness check shows as "not recognised"

    Created On: 12/04/2023 in The initial screening process
    Check that there is no light source behind clients, no glare on their face, and no direct sunlight on their face. There should be no changes in lighting during the liveliness check. If the issue is on the verification step, then close the screen an...

85. Can my adviser use their own cellphone to do my screening?

    Created On: 12/04/2023 in The initial screening process
    The initial screening can be done with the assistance of the financial advisers using their mobile device or clients can send the link to the adviser to do the screening on their own mobile device.

86. In which countries is screening available?

    Created On: 12/04/2023 in The initial screening process
    Yes, international screening is possible in all countries, but there is a manual process for international clients who do not have access to the South African Playstore or iStore.  Here are the two scenarios in terms of how it can work:   If th...

87. Does the screening app validate my BMI?

    Created On: 12/04/2023 in The factors determining my discount
    No, not currently, but this  is the technology that Myriad is exploring. Momentum will validate clients' BMI, as calculated from the digital screening, with a Fastlane medical practitioner. If the medical practitioner’s BMI validation differs fro...

88. Can I do the screening on my laptop or request a nurse to do it during a nurse visit?

    Created On: 12/04/2023 in The initial screening process
    No, screening can only be completed on a compatible smartphone, not on a laptop or desktop. Nurses will unfortunately not have digital screening functionality available. In terms of LifeReturns® discounts nurses will only validate the insured life’s...

89. Is it safe to do the fitness assessment without medical support?

    Created On: 12/04/2023 in The factors determining my discount
    Our active fitness assessment requires a client to get their heart rate up using simple exercises in a short period of time, e.g. jogging or stepping. Since we have simplified the process to allow clients to perform these tests in the comfort of the...

90. How can I be sure my information POPIA protected?

    Created On: 12/04/2023 in The initial screening process
    During the screening and application processes, clients provide consent in terms of how their data is used and stored and as such, we will never share client data with anyone or any entity without their consent.

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