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  1. Is the verification done with Home Affairs?

    Yes, clients' identities are verified with Home Affairs.
  2. When will I know if my application will be issued via FastTrack?

    If all validations were successful, the adviser will be notified directly after the application submission stage that the policy has been accepted at standard rates via the FastTrack process. If any of the validations fail, standard underwriting pro...
  3. When will the FastTrack process be applicable?

    The FastTrack process is only applicable to new policies. This means even for an existing client with an existing policy it will only apply if they take up a new policy.
  4. What is FastTrack underwriting?

    FastTrack is an innovative underwriting process utilising digital screening technology to fast-track qualifying client policies to be issued at standard rates without further medical tests.
  5. Why is my identity checked and verified when you have a FICA check as part of the application process?

    The purpose of the identity check and verification during screening is not to check client FICA details, it is for Myriad to make sure that the correct individual is doing the screening. This includes liveness checks throughout the entire screening ...
  6. Will you inform me that I am due for an annual compulsory reassessment screening?

    Clients will receive multiple reminders to encourage them to complete their compulsory reassessment.  Their initial notification appears in their LifeReturns® quotation.  An explanation of what reassessments are and when they are due is include...
  7. Can I complete the reassessment screening before my policy is issued?

    Yes. Clients will soon have the option to request as many voluntary screenings as they like, at a small fee per screening, on Momentum’s client portals such as momentum.co.za . Until then, they will need to contact their financial adviser and reque...
  8. What are the advantages of completing the compulsory annual reassessment screening?

    The compulsory annual reassessment screening allows clients regular opportunities to earn the best possible discount that they can qualify for. It also allows insured lives to enjoy a free annual health check-up to better understand and manage their...
  9. Why is it compulsory to complete the annual reassessment screening?

    The results from the discount factors we screen for change more frequently compared to factors like gender, age, occupation, etc which we use to determine the contractual premium, and thus must be checked regularly. This also allows clients to enjoy...
  10. Is it possible to opt-out of the active fitness assessment?

    Yes, a client can select not to complete the active fitness assessment component. Although skipping the fitness assessment will impact the associated fitness discount, the impact will be limited by the protection offered by the LifeReturns® Reassess...