Updated Articles

1. The initial screening process

   Last Updated: 28/08/2025

2. Reassessment process

   Last Updated: 14/04/2025

3. The factors determining my discount

   Last Updated: 05/02/2025

4. How the medication question answers can affect my ability to proceed with fitness assessment

   Last Updated: 31/12/2024 in Reassessment process
   The following are scenarios of how medication questions are answered and how they affect a client’s ability to proceed with fitness assessment: Medication for current illness or infection Not showing symptoms of current illness = CAUTION inde...

5. LifeReturns® reassessment screening guide

   Last Updated: 31/12/2024 in Reassessment process
   With LifeReturns®, there is a compulsory annual reassessment for insured lives to keep on earning their best possible discounts. The following steps will guide you through the compulsory reassessment process. What you need You’ll need: A smart...

6. What is the height requirement for the step used in the stepping test for LifeReturns?

   Last Updated: 31/12/2024 in Reassessment process
   The height of the step needs to 30cm.

7. Will pregnancy affect the LifeReturns reassessment process?

   Last Updated: 31/12/2024 in Reassessment process
   If the client is in their third trimester, we can either extend the reassessment date to the following year or allow them to complete the reassessment now.  If they wish to participate in the physical fitness assessment, they must consult with their...

8. Are all smartphones supported for the reassessment?

   Last Updated: 31/12/2024 in Reassessment process
   Most smartphones are supported. In general, all that is needed is a smartphone with a camera, but it does get technical. The guideline below will give an indication of the minimum requirements: iOS Safari browsers on iPhone devices with version...

9. The QR code does not work for the reassessment. I get an error message “The URL is not successful”.

   Last Updated: 31/12/2024 in Reassessment process
   It might be that the WiFi being used is not working or not allowing access to link. Try using mobile data. Also note that the WiFi in public places restricts certain URLs.

10. Why does my phone go into “sleep mode” while I am performing the step test?

    Last Updated: 31/12/2024 in Reassessment process
    The settings on your phone have been set to 'sleep mode' within five minutes of no use.  Change the settings on the phone as the step test will take five minutes.

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