Updated Articles

  1. How will I know how to do the LifeReturns fitness assessment?

    When the client starts the LifeReturns® reassessment process, they will be shown a short instruction video (see below) on how to do the reassessment, including the fitness assessment. Update: The video mentions that the reassessment must be compl...
  2. Is it compulsory for me to do the Fitness assessment?

    No it is not compulsory, the digital health assessment can qualify you for a discount of up to 20%, and the optional fitness assessment can earn you an additional discount of up to 15%. We recommend completing both to maximise your discount. ...
  3. How does the LifeReturns® reassessment work?

    The reassessment has two parts: a quick digital health assessment, followed by an optional fitness assessment (which involves a step test) that takes only a few minutes.  The digital health assessment can qualify you for a discount of up to 20%, an...
  4. What will happen to my LifeReturns® discount in January 2025?

    You will continue to enjoy the discount in January 2025. We will send you a reminder notification in January 2025 to let you know that the reassessment period is open. There is no rush, but please complete your reassessment screening before 31 ...
  5. When will the first reassessment period be?

    The first reassessment period will be from 1 January 2025 until the end of March 2025.  Update: As a once-off concession, we've extended the period until the end of April 2025.
  6. What is a reassessment period and when is it?

    It is a period when all LifeReturns® clients are required to complete their annual compulsory reassessment. If clients do not complete the reassessment before the end of this period, they will lose their discount (the size of discount drop is limite...
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  8. What should I do if I've been allocated an estimated fitness level?

    An estimated fitness level, based on your health screening results, will be allocated in the following three instances:  When you are older than 70 years of age - you will not have an option to complete an active fitness assessment  When you are ...
  9. Can everyone do an active fitness assessment as part of their reassessment screening?

    Due to safety concerns insured lives aged 70 and older, as well as clients in poor health, will not have an option to do an active fitness assessment. However, we will apply a fitness estimate to their discount.
  10. Who can do a LifeReturns® screening?

    All new and existing insured lives  aged 18 and older can do a LifeReturns® screening due to POPIA restrictions.