New Articles

  1. How will I know how to do the LifeReturns fitness assessment?

    When the client starts the LifeReturns® reassessment process, they will be shown a short instruction video (see below) on how to do the reassessment, including the fitness assessment. Update: The video mentions that the reassessment must be compl...
  2. How does the LifeReturns® reassessment work?

    The reassessment has two parts: a quick digital health assessment, followed by an optional fitness assessment (which involves a step test) that takes only a few minutes.  The digital health assessment can qualify you for a discount of up to 20%, an...
  3. What is the height requirement for the step used in the stepping test for LifeReturns?

    The height of the step needs to 30cm.
  4. Will pregnancy affect the LifeReturns reassessment process?

    If the client is in their third trimester, we can either extend the reassessment date to the following year or allow them to complete the reassessment now.  If they wish to participate in the physical fitness assessment, they must consult with their...
  5. How the medication question answers can affect my ability to proceed with fitness assessment

    The following are scenarios of how medication questions are answered and how they affect a client’s ability to proceed with fitness assessment: Medication for current illness or infection Not showing symptoms of current illness = CAUTION inde...
  6. LifeReturns® reassessment screening guide

    With LifeReturns®, there is a compulsory annual reassessment for insured lives to keep on earning their best possible discounts. The following steps will guide you through the compulsory reassessment process. What you need You’ll need: A smart...
  7. What will happen to my LifeReturns® discount in January 2025?

    You will continue to enjoy the discount in January 2025. We will send you a reminder notification in January 2025 to let you know that the reassessment period is open. There is no rush, but please complete your reassessment screening before 31 ...
  8. Is it compulsory for me to do the Fitness assessment?

    No it is not compulsory, the digital health assessment can qualify you for a discount of up to 20%, and the optional fitness assessment can earn you an additional discount of up to 15%. We recommend completing both to maximise your discount. ...
  9. Are all smartphones supported for the reassessment?

    Most smartphones are supported. In general, all that is needed is a smartphone with a camera, but it does get technical. The guideline below will give an indication of the minimum requirements: iOS Safari browsers on iPhone devices with version...
  10. The QR code does not work for the reassessment. I get an error message “The URL is not successful”.

    It might be that the WiFi being used is not working or not allowing access to link. Try using mobile data. Also note that the WiFi in public places restricts certain URLs.